FAQs

Placing an Order

Will I receive a confirmation after placing my order?

Yes, once your order is placed, a confirmation email is sent to your provided email address.

I didn't receive a confirmation email. What should I do?

If you haven't received a confirmation email:

Check Spam/Junk Folder: Sometimes, emails may be filtered incorrectly.
Verify Email Address: Ensure there were no typos in the email provided during checkout.
Contact Us: If issues persist, reach out to us at sales@housekeepingdirect.co.uk.

Why is my phone number required during checkout?

We request your phone number to facilitate delivery and to address any potential issues with your order promptly. Your information remains confidential.

Is it safe to purchase online through your website?

Absolutely. Our website employs SSL encryption technology to ensure your credit card and personal information remain secure.

What is the cut-off time for placing orders?

Orders placed by 3 PM GMT on business days are typically processed within 24 hours. Orders after this time or during weekends are processed the next business day.

Deliveries

Where do you deliver?

We deliver across the UK mainland. Additional charges may apply for regions like the Channel Islands, Isle of Wight, Isle of Man, Scilly Isles, Scottish Highlands, Scottish Islands, and Northern Ireland. For addresses outside the UK mainland, please contact us for a delivery quote at sales@housekeepingdirect.co.uk or call 020 8144 3332.

Do you offer international shipping?

Currently, we only deliver within the United Kingdom.

How much does delivery cost?

We offer free shipping on all orders over £500 within the UK mainland. For orders below this amount or deliveries to specific regions, additional charges may apply. All costs are clearly stated at checkout.

How long does it take to dispatch my order?

In-stock items are typically dispatched within 2 business days after order placement. Orders placed on weekends are processed the next business day.

How long will delivery take after dispatch?

Estimated delivery times are 3-5 business days after dispatch. Please note, these times are estimates and may vary due to external factors.

Can you deliver to a PO Box?

Unfortunately, we cannot deliver to PO Box addresses.

How can I track my order?

Once your order is shipped, you'll receive a Track & Trace code via email. Please check your spam folder if you don't see it. It may take some time for the tracking link to become active.

Returns & Refunds

What is your return policy?

We offer hassle-free returns within 14 days of purchase. For detailed information, please refer to our Refund and Return Policy.

How do I initiate a return?

To initiate a return, contact our customer service at sales@housekeepingdirect.co.uk or call 020 8144 3332 within 14 days of receiving your order.

When can I expect my refund?

Once we receive your returned item(s), we inspect them for a refund. If approved, refunds are typically processed within 5-7 business days, and you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at sales@housekeepingdirect.co.uk so we can assist you further.

Contact Us

How can I reach customer service?

You can contact us via:

Phone: 020 8144 3332 (Mon - Fri / 9 AM - 5 PM)
Email: sales@housekeepingdirect.co.uk
Address: Rainbows of Hope Ltd, 1A Highfield Rd, Dartford DA1 2JH

For further inquiries, please visit our Contact Us page.