Shipping Policy
At Housekeeping Direct, we are committed to delivering your orders promptly and efficiently. Please review our shipping policy below:
Processing and Delivery Times
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In-Stock Items: Orders containing items that are in stock will be processed and dispatched within 2 business days. Delivery is typically completed within 3 business days from dispatch.
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Out-of-Stock Items: If an item is out of stock, it will be clearly indicated on the product page. The estimated delivery time for such items will be specified, and we will notify you of any changes to the expected delivery date. Out of stock items will be shipped once available, with the expected delivery date updated accordingly.
Shipping Charges
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Standard Delivery: A fixed delivery charge of £8.99 applies to all orders below £500 within the UK mainland.
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Free Shipping: Enjoy free shipping on orders over £500 (excluding VAT) within the UK mainland.
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Offshore Deliveries: For deliveries to the Scottish Highlands, Scottish Isles, Northern Ireland, Channel Islands, and other offshore locations, shipping charges may vary based on the weight and destination of the order. Please contact us for a tailored shipping quote.
Order Tracking
Once your order has been dispatched, you will receive an email with tracking information to monitor your delivery's progress.
Returns and Refunds
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We offer a 14-day returns policy on all products. If you are not satisfied with your purchase, you can return the items within 14 days from the date of receipt for a full refund. The items must be returned in their original condition and packaging, along with the invoice.
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Please note that some larger commercial and industrial equipment may be subject to a restocking charge of up to 25% of the goods' value.
Contact Us
If you have any questions or require further assistance regarding our shipping policy, please contact our customer service team at support@housekeepingdirect.co.uk or 020 8144 3332.
Please note: This shipping policy is subject to change. For the most current information, please refer to our website or contact us directly.